Supported Ticketing System (ITSM)

The Waste Detector currently supports manual recommendation integration with Jira and Jira Data Center.

Working with Jira from Waste Detector Recommendations

This article explains how to integrate Umbrella Waste Detector recommendations with Jira or Jira Data Center to streamline ticket creation and tracking.

Step 1 (Optional) - Set Up Bi-Directional Updates

If you want updates in Jira to automatically reflect in Umbrella — and vice versa — you can configure Bi-Directional Update.

Access Integration Settings
- Go to Recommendations-> Waste Detector-> Settings → Jira/Jira Data Center.
Set the Default Jira Channel
- Choose the Jira project or channel that will be used by default for Waste Detector tickets.
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In Umbrella, the ticket type is defined within the Jira channel integration. Selecting a channel automatically determines the associated project and ticket type.
Set the default ticket status upon creation:
- Choose the initial status that tickets will be assigned when they are created in Jira from Umbrella, ensuring they align with your workflow and tracking requirements.
Enable Bi-Directional Update
- Map the status and resolution fields between Umbrella and Jira.
- When enabled:
  - Jira → Umbrella: Closing or resolving the Jira ticket will automatically mark the recommendation as Done or Excluded in Umbrella.
  - Umbrella → Jira: Marking a recommendation as Done or Excluded in Umbrella will automatically update the linked Jira ticket’s status.
  - This step is optional, but recommended for keeping both systems fully in sync.
  - The sync runs every 20 minutes

Step 2 - Manually Create a Jira Ticket from a Recommendation

Open a recommendation in Waste Detector.
Click Create Ticket.
The default Jira channel you configured in Step 1 will be automatically pre-selected.
Fill in any additional ticket details (summary, description, priority, etc.).
Submit the ticket — it will now appear in Jira, linked to your recommendation.