Resellers (MSPs) Organization management

User Management 2.0 improvements for resellers

Simplified UX

An UmbrellaCost admin manages the organization, invites users, defines the roles, the cost centers and manages the overall structure of the organization.

As an UmbrellaCost reseller admin, you serve as an admin to your own organization, as well as your customers. To keep it simple, the organization management area (:gear:) for reseller admins includes several components to allow you managing your own organization, or your customers, in the same place, yet with clear distinction between them.

Manage Customers

Go to the customers tab and manage your accounts and customers.

Manage My Organization or my Customers

Use the simplified tabs to administer your own organization or your customers.

Manage Customers

The Customers tab allows you to

  • View your customers
  • Add new customers
    • Click on +Add Customer to add new customers under your organization.
  • Assign accounts to customers, shared or dedicated.
  • Search for sub accounts to find their assignment to customers.

Customers View

This view lists all customers.

Click on a customer name to expand and view accounts that are assigned to that customer.

Customers Tab -Customers View

Accounts View

This view lists all the accounts.

The information for each account:

  • Account Name - The account name as it was onboarded.
  • Account Id
  • Customers - the number of customers this account is assigned to
  • Account Type - Shared or dedicated. Marking the account as a dedicated account for one customer, or shared between several customers.
  • Auto customer - Marking whether customers are automatically created from the billing file. This is relevant for:
    • Azure CSP program customers
    • AND the account is defined in the partner portal with Auto customer
    • AND the account is defined as a shared account.
  • Auto Assigned - An on/off switch to determine whether new sub accounts added to this account are automatically assigned to the customer. Relevant to dedicated accounts in AWS and Azure.
  • Exclude Rule - Exclude expression for accounts. Relevant to
    • Dedicated accounts
    • AND defined as Auto Assigned

Click on an account to view the customers it is linked to.

Customers tab - Accounts View

Manage your own organization or your customers

The My Org / Customer switch

Find it in the Users, Roles and Cost Centers Tabs.
Switch left to administer your own org, switch right and choose a customer to administer that customer.

My Org OR Customer Switch

As a reseller admin, you can view your own users/roles/cost centers, as well as your customers.

Each customer admin can manage their own users, roles and cost centers, they see only their own organization's users, roles and cost centers.

Manage Users

ℹ️

Add users to your own organization

Add a user to my org

Or, switch to right, and choose a customer and invite users to that customer organization.

Add a user to a customer org

Manage Roles

ℹ️

Add Roles to your own Organization

Add roles to my organization

Or, switch to customers and add roles to one of your customers

Add Roles to a customer

Manage Cost Centers

ℹ️

Manage your own organization's Cost Centers

My Org Cost Centers

Or, switch to customers and choose a customer to manage their Cost Centers

Customer Cost Centers